Terms and conditions

Effective from 16 September 2026

These terms and conditions govern the use of the webtact.bg website (the “website”) and the relationship between WEBTACT EOOD (“WebTact”, “we”) and anyone who browses the website, sends an enquiry or commissions a service from us (“you” or the “client”). By using the website, you accept these terms. If you do not agree with them, please do not use the website.

1. Information about us

As required by the Bulgarian Electronic Commerce Act (ЗЕТ), here is our information:

2. What the website is for

• The website is informational. It presents WebTact, our services, projects and articles.
• No goods are sold and no contracts are concluded through the website. The contact form is for sending an enquiry, which is not an order and does not bind either you or us.
• Our services are aimed mainly at traders and organisations. When the client is a consumer within the meaning of the Bulgarian Consumer Protection Act (ЗЗП), its mandatory rules also apply, even if they are not expressly stated here.
• If we have signed a separate written contract with the client, that contract takes precedence over these terms in the event of a conflict.

3. What services we offer

WebTact develops company websites and online stores and offers SEO, PPC advertising (Google Ads, Meta, ads in ChatGPT and other platforms), digital marketing, email marketing, graphic design, UX/UI design, branding, copywriting and PR, website maintenance and audits, and AI automation. The scope of each specific service is set out in the quote or the contract.

4. Enquiries, consultations and quotes

• Sending an enquiry and the first consultation are free and create no obligations.
• We aim to reply the same working day. This is our intention, not a guarantee.
• Once your needs are clear, we send a written quote with the scope, deadlines, stages and payment terms.
• The quote is valid for the period stated in it. If no period is stated, it is valid for 30 calendar days.
• The descriptions of services, deadlines and examples on the website are indicative. Only the terms in the accepted quote or in the contract are binding.

5. Concluding a contract

• The contract is concluded in writing. Written acceptance of the quote by email also counts as written form, as does signing with an electronic signature under the Bulgarian Electronic Document and Electronic Trust Services Act (ЗЕДЕУУ).
• If the client is a consumer and the contract is concluded at a distance, the client has the right to withdraw from it within 14 days without giving a reason, under Art. 50 et seq. of the Consumer Protection Act. If the consumer expressly asks us to start work before this period ends, on withdrawal they owe a proportionate part of the service already provided, and once the service has been fully performed the right of withdrawal no longer applies.
• If, in the course of the work, we process personal data on the client's behalf (for example data of the client's customers in a website, store, CRM or ad account), we also sign a data processing agreement under Art. 28 of the General Data Protection Regulation (GDPR).

6. Performance, deadlines and acceptance

• We work in stages described in the quote or the contract. After each stage the client receives the result for review and comments.
• The number of revision rounds is set out in the quote. Changes outside the agreed scope are estimated and agreed separately before we start work on them.
• Deadlines run from the moment we have all the materials and access we need from the client. Any delay on the client's side extends the deadlines by the same period.
• The work is deemed accepted on written confirmation from the client or, if the client has made no specific comments, when the acceptance period under the contract expires.

7. The client's obligations regarding content

• The client provides, on time, the accurate information, texts, images, logos and access that the work needs.
• The client warrants that it has the rights to use all materials it provides to us (texts, photos, video, trade marks, fonts) and that they do not infringe the rights of third parties. If a third party makes a claim because of such material, the client is responsible.
• The client is responsible for ensuring that the content of its website and ads is lawful and not misleading, including claims about products, prices, promotions and health or financial benefits.
• When the client's website or campaigns collect personal data, the client is the controller of that data. The client is responsible for the legal basis, for its own privacy and cookie policies and for the consent of its visitors. We help with the technical implementation, but we do not give legal advice.
• The client complies with the rules of the advertising platforms (Google, Meta, OpenAI and others) on which its ads are shown.

8. Advertising campaigns

• Advertising budgets are paid by the client directly to the relevant platform, unless otherwise agreed in the contract.
• Advertising results depend on the market, the competition, the product, the website and the platforms' algorithms. We act with professional care, but we do not guarantee a specific number of sales, enquiries or rankings.
• The platforms review and approve ads themselves. We are not responsible for ads or accounts being rejected, suspended or restricted because of the client's product, content or actions.
• We set up measurement (pixels, conversions, consent mode) in a way that respects visitors' choices, to the extent the client has given us the necessary access and information.

9. Domain, hosting, accounts and access

The domain, hosting, ad accounts and analytics accounts are registered in the client's name. We never hold back access as a means of pressure. When the work ends, we hand over to the client all access and materials the client has paid for.

10. Intellectual property

Website content

The texts, images, graphics, logos, design and program code of the website are protected under the Bulgarian Copyright and Related Rights Act (ЗАПСП) and belong to WebTact or to their respective holders. You may not reproduce, distribute or display them on another website without our written consent. You may link to the website, as long as the link leaves no doubt about authorship.

The logos and trade marks of clients in the portfolio belong to their owners and are shown only to indicate work we have done.

Results of the work for the client

• The rights to the design, texts, graphics and code created to order pass to the client, or are licensed to the client to the extent set out in the contract, once the relevant service has been paid in full. Until payment, they remain with WebTact.
• Ready-made third-party components (WordPress, themes, plugins, open-source libraries, fonts, stock photos) are used under the terms of their licences. We cannot transfer these rights, only grant them to the extent of the relevant licence.
• Our general tools, templates, methods and know-how that were not created specifically for the client remain the property of WebTact. The client receives the right to use them as part of the delivered work.
• We may show the work we have done in our portfolio and in promotional materials, unless we have agreed confidentiality with the client.

11. Use of artificial intelligence

• In our work we use artificial intelligence tools for draft texts, ideas, images, code, data analysis and automation. Every result is reviewed and edited by a person from our team before it is delivered.
• We do not enter the client's confidential information or personal data into AI tools, unless this is necessary for the service and the provider is bound by a contract that does not allow it to use the data to train models.
• When content created or substantially altered with AI (for example a realistic image, video or voice) is published in a way that could be mistaken for real, we label it or advise the client to label it, in accordance with Regulation (EU) 2024/1689 (the Artificial Intelligence Act).
• With the “AI automation” service, the client is the one deploying the system to its own customers. The client is responsible for informing them that they are interacting with AI, and for not using the system for decisions with significant consequences for people without human involvement. We help the client meet these requirements.

12. Confidentiality

Both parties keep confidential the business information, access and data they have received from each other in the course of the work, and use them only for the purposes of the contract. This obligation continues after the contract ends.

13. Liability

• We make reasonable efforts to keep the information on the website accurate and up to date, but we do not guarantee that it is complete and free of errors. It is not legal, tax or financial advice.
• We are not responsible for interruptions or errors in third-party services: hosting, domain registrars, advertising platforms, payment systems, AI tools and others.
• We are not responsible for the content of external websites that links on our website lead to.
• Except in cases of intent or gross negligence, WebTact's liability under a contract with a trader is limited to the fee paid for the relevant service and does not cover lost profits.
• The limitations in this section do not affect consumer rights that cannot be limited by law.
• Neither party is liable for non-performance caused by force majeure.

14. Rules for using the website

• You must not send malicious code, spam or automated requests through the website, or attempt unauthorised access to the website or the server.
• You must not fill in the form with another person's details without their knowledge.
• Mass automated copying of the website's content is not permitted without our written consent.
• We may temporarily restrict access to the website for maintenance, updates or security.

15. Complaints and dispute resolution

• We accept complaints at office@webtact.bg or at our correspondence address. We reply within 14 days or, where the law sets a different period, within the statutory period.
• Consumers can file a report with the Commission for Consumer Protection: 4A Slaveykov Sq., floors 3, 4 and 6, Sofia 1000, kzp.bg.
• Consumers can also turn to an alternative dispute resolution body, for example the General Conciliation Commission at the Commission for Consumer Protection. The list is available at kzp.bg. The EU Online Dispute Resolution platform was closed on 20 July 2025.
• We first try to settle any dispute through discussion. If we cannot reach agreement, the dispute is referred to the competent Bulgarian court. In a dispute with a trader, the court in Burgas has jurisdiction; in a dispute with a consumer, the statutory rules on jurisdiction apply.

16. Governing law

Matters not covered by these terms are governed by Bulgarian law, including the Obligations and Contracts Act (ЗЗД), the Consumer Protection Act, the Electronic Commerce Act and the Copyright and Related Rights Act.

17. Personal data and cookies

How we process personal data is described in the Privacy policy. The cookies and pixels the website uses are described in the Cookie policy.

18. Changes

We may change these terms. The current version is published on this page with the date from which it applies. Contracts already concluded are governed by the version in force when they were concluded, unless the parties agree otherwise.

19. Contact

For questions about these terms: office@webtact.bg, phone +359 878 466 939, 15 Odrin St, Burgas 8000.