AI customer assistant
It answers on your website, by email or in messaging apps using your information and tone, makes clear it is AI, and passes the conversation to a person when needed.
AI automation that takes over the routine for your team
We set AI up to do the repetitive work the way your business works, so you reply faster and your team spends its time on customers, not on copying data.
How it works
Work that repeats every day can run on its own
Every business has tasks that eat hours without needing a single decision: answering the same emails, forwarding enquiries, copying form data into a spreadsheet, putting together the weekly report.
Today's AI agents don't just answer, they also carry out steps in your software. They do this work reliably as long as they are set up around your processes and have clear limits. We begin with how you work now and automate the steps that save the most time.
Your team works with customers, not spreadsheets
Here is what changes once the routine runs on its own.
- Enquiries wait until someone is free to reply.The AI assistant replies in seconds, using your prices, lead times and rules, and says that it is AI.
- Form data is copied by hand into spreadsheets and your customer software.Every enquiry goes straight into the system, with the fields filled in.
- Quotes are written from scratch every time.A draft quote is waiting, and you only need to check it.
- The report takes half of Friday.The report arrives by itself on Monday morning.
What you get
Automations built for your business, not an off-the-shelf template.
AI agents
They check, fill in and send on their own, within the limits you set.
Automated quotes
A draft quote from the enquiry, based on your prices and terms.
Connected systems
Your website, customer software, email, spreadsheets and accounting pass data to each other on their own.
Reports
Summaries and reports that are written and sent automatically.
Control and transparency
Every step is logged, you decide what goes through without review, and the assistant says that it is AI and hands over to a person when needed.
Team training
We teach your team how to use the automations and how to adjust them.
Where we can help
A single automated process, or the whole chain from enquiry to invoice.
Communication
- AI chat assistant on your website
- Replies to emails and enquiries
- Routing enquiries to the right person
- Reminders and follow-up messages
- Replies in messaging apps and on social media
Processes and data
- Automatic entry into spreadsheets and your customer software
- Draft quotes and documents
- Processing invoices and orders
- Weekly and monthly reports
- An AI agent that checks and fills in data across several systems
What the price includes
Our work building the automations and your use of the AI services are paid for separately.
You pay us
- Process analysis and an automation plan
- Building and setting up the assistants and agents
- Connecting to the systems you use
- Testing with real data before launch
- An assistant that says it is AI and hands over to a person when needed
- Team training and documentation
You pay the providers directly
- Subscriptions for AI models and tools
- Licences for the software you use
- Costs for messages sent and for the links between systems, based on volume
The accounts and data belong to you. If we stop working together, the automations keep running for you.
How a project runs
Step 1 of 5How you work today
We walk through your processes and spot the repeating tasks that eat the most time.
Step 2 of 5Analysis and priorities
We rank the automations by time saved and complexity, and start with the one that pays off fastest.
Step 3 of 5Build
We set up the assistant, agent or process with your data, rules and tone, connect it to your systems and agree which actions need a person's approval.
Step 4 of 5Testing with real cases
The automation runs side by side with your team, we compare the results and adjust it.
Step 5 of 5Launch and training
The automation takes over the work. Your team knows how to watch and adjust it, and we are still around if you need us.
Projects we have built
Frequently asked questions
Will AI replace the people on my team?
No. It takes the repetitive tasks off your people so they can spend their time on customers and decisions. You choose what runs automatically and what a person checks first.
Is our data safe?
We use providers that do not train on your data, the accounts belong to you, and every step is logged. Each assistant sees only the data its task needs.
What is the difference between a chatbot and an AI agent?
A chatbot answers questions. An AI agent can also act: check stock, record an order in your system, send a quote or book a meeting. That's why an agent gets exact permissions, and its important actions can go through approval.
Which systems do you work with?
WordPress and WooCommerce websites, Gmail and Outlook, Google Sheets, the popular customer software, messaging apps and accounting software that can connect to other programs. If yours can't, we tell you at the start.
How long does the first automation take?
A single, clearly described process usually goes live in one to three weeks, testing included. Longer chains are built in stages.
What happens if the AI makes a mistake?
That is why there is a test period and there are rules. When the assistant is unsure, it hands over to a person, and important actions such as sending a quote can require approval first.
How is the price set?
By scope, meaning how many processes there are and how complex they are. After a short conversation, we send a quote that spells out what is included and what is not. The quote and the first consultation are free.