Profile audit
We check every profile: who owns it, who has access, what it says and what is missing.
Google, Facebook and Instagram that work for your business
We check your Google Business Profile, Facebook and Instagram, get your access back and set them up with the right details, so people find you and call the right number.
How it works
The first thing people see about you is often your Google Business Profile
Before they open your website, many people see your listing on Google Maps or your Facebook Page. If it shows old opening hours or a phone number nobody answers, they call the next business on the list.
In many cases the profiles were set up by a former employee or by an agency you no longer work with, and nobody at the company can log in to them. That is why we start with an audit: who owns each profile, who can change it and what it says. Then we get your access back and set the profiles up.
Your profiles belong to you and show the right details
After the audit and setup, you decide what your profiles say and who manages them.
- Your Google profile was created by someone who no longer works for you.The profile is in the company's name, and you decide who has access.
- Google, Facebook and your website show different opening hours.Your name, address, phone and hours match on Google, Facebook, Instagram and your website.
- Different people run Facebook and Instagram from different phones.The two profiles are linked and you manage them from one place in Meta Business Suite.
- People find you on the map but never reach your website or call you.Every profile leads to your website, a call or a message.
On a free call we work out what you need.
What you get
All your company's profiles are tidied up and linked to each other.
Your company owns them
The company becomes the owner, and staff and agencies get only the roles they need.
Google Business Profile
We fill in your categories, services, hours and photos, so people looking at the map choose you.
Facebook and Instagram
We link your Page and your Instagram profile in Meta Business Suite, so you manage them from one place.
The same details everywhere
We align your details across every profile and your website, so customers never call an old number.
Secure access
We turn on two-step verification and add a backup admin, so you don't lose the profiles again.
You update them yourself
We show you how to update the photos and details yourself whenever your address, phone number or opening hours change.
We can help with
We handle a single forgotten profile as well as every profile your company has.
- Creating a Google Business Profile or taking over an existing one
- Verifying the profile with Google
- Categories, services, opening hours and photos
- Merging or removing duplicate profiles
- A link to your website and a call button
Facebook and Instagram
- A business portfolio in Meta Business Suite
- Linking your Facebook Page to your Instagram profile
- Roles and permissions for your team and agencies
- Recovering access to a Page or profile
- A message or call button on the profile
You get a written proposal with the timeline and price.
How we work
Step 1 of 5Which profiles you have
Together we list the company's profiles and who created them. You add us as a manager.
Step 2 of 5Audit
We check the ownership, access, details and links of every profile and tell you what we found.
Step 3 of 5Getting your access back
We transfer ownership to the company, remove admins you don't need and give your team their roles.
Step 4 of 5Setup
We fill in the profiles, align the details and link them to each other and to your website.
Step 5 of 5Handover
We show you how to keep them up to date yourself and remove our access once you no longer need us.
Projects we have built
We start work and you always know where things stand.
Frequently asked questions
We have lost access to our profile. Can we get it back?
It depends on who has it now. If it is a former employee or an agency, we ask them to transfer it. If nobody replies, we use Google's or Meta's recovery process, but the final say is with the platform.
Do we have to give you our passwords?
No. You add us as a manager of the profiles and remove our access when we are done.
Will Google ask us to verify the business?
Yes. Google checks that the business really operates at that address, for example with a video of the premises. We prepare you for the check and tell you what Google will ask for.
Will you post on our profiles?
No. Posting is a separate service: Digital marketing.
Is this the same as SEO and ads?
No. Here we get your access back and tidy up the profiles once. SEO keeps your Google profile working over time, and ad accounts and the tracking code are part of PPC advertising.
Can you delete a bad review?
No. Reviews stay, but we show you how to reply to them and how to report a fake review to Google.
How is the price worked out?
By scope, depending on how many profiles you have and what state they are in. After a short call we send a quote that spells out what is included. The quote and the first consultation are free.